Devcast Tutorial Partial Transcripts With Genesys Cloud 8dacdf99530

Did you know that real-time call monitoring is possible with Open messaging is a lightweight, webhook-based integration that facilitates messaging with 3rd party systems and external ... We all know and love the contact center capabilities of Incentivize and reward your agents not just for their contact center performance but also for metrics from any third-party system. APIs, APIs, APIs. We are constantly told that APIs are the cornerstone of most types of system integrations. However, while ... Yes, you read that right, ask us anything. Our panel of developers and product managers will take a stab at answering any and all ...

Dan Stoops demonstrates how to build a chat bot and extend it into a voice bot. A good bot solution requires a nice customer ... Integration. It's not the most fun part of software development, but it is one of the more critical things you need to think about as you ... Richard Schott demonstrates how to drop a compact PureCloud ( Agnes Corpuz and Prince Merluza explain how to download recordings in bulk to your desktop and directly to Amazon S3 using ... Jason Mathison demonstrates how to get a customer phone number (AKA the ANI) and attach it to the interaction using a ... In this video Brian talks about message flows for public and private social messages Administrators can now configure separate ...

In this DevDrop, Jacob Shaw, a software engineer with the Tim Smith walks through the PureCloud (now